Oswego State University, Oswego, New York
College of Arts & Sciences
Bachelor of Arts – English Literature — December 2006
First year peer advisor
Guided incoming students with scheduling classes and choosing professors
Assisted students with social issues, problems, outside the classroom
Participated in Study Abroad Program – Rome, Italy — Summer 2006

SUNY Institute of Technology, Utica, New York
College of Arts & Sciences
Master of Science – Information & Design Technology — December 2015 (expected graduation date)



Gordon Biersch, Syracuse, New York

Trainer/Bar Staff/Outside Event Staff—November 2012-Present


DSW, Syracuse, New York
Merchandising Manager — July 201l – November 2012
•   Assists with recruitment and training of associates, provides product and trend information to associates
•   Manages store-wide merchandising standards by identifying customer purchase trends; leads associates in visual placement and shipment processing in conjunction with KPI, P&L, sales and fashion trends, etc
•  Ensures all inventory and pricing directives are implemented, processes payroll, cash handling

Panera Bread, LLC. , Clay, New York
Assistant Store Manager – Training Specialist / Quality Control / Cost Specialist — May 2008 – July 2011
•  Recruited, trained, and motivated team members; controlled expenses, provided a clean, fun, safe work environment for employees and customers
•  Conducted weekly, monthly and quarterly inventory of all store product; maintained accurate records of P&L in conjunction with labor and revenue forecasts
•   Monitored shrinkage and inventory levels; ordered products, processed shipments; maintained knowledge of current economic trends in conjunction with outside trends
•  Managed service and coordinated staff for all day parts involving food and, or beverage; processed payroll, benefits, cash handling and deposits

Oncenter Complex, Syracuse, New York 13206
Assistant Banquet Manager — November 2007- May 2008
Managed service and coordinated staff for all banquets, events, meetings and convention center functions involving food and, or beverage
•  Worked with and managed union employees; processed payroll/benefits, cash handling and deposits
•  Maintained accurate records of P&L in conjunction with labor and revenue forecasts
•  Inputted menu items such a food, liquor and linen to process BEO
•  Ensured client satisfaction through continued contact and exceptional service
Conducted monthly inventory of all china/glass/silverware; liquor and linens to maintain accurate records of P&L in conjunction with labor and revenue forecasts

Big Brothers Big Sisters, Syracuse, NY 13208
Case Manager (After school Program) — October, 2006 – September, 2007
• Planned and implemented activities and field trips; coordinated pizza parties and other meal activities; arranged for and, or assisted with homework; act as a liaison between mentors and students; presented solutions to possible conflicts between mentors, families, and students; maintained a positive environment for all stakeholders.

Starbucks Coffee, Clay and Syracuse, New York
Shift Supervisor / Music Manager — May 2003 – 2007
•  Educated customers about coffees and retail items; introduced and demonstrated to co-workers and customers techniques on brewing coffee; maintained a positive work environment for all partners
•   Assisted and guided customers with purchases; trained new co-workers; effectively delegated tasks and assisted co-workers with shift responsibilities; coached others toward building their skills; maintained weekly inventory and reorder supplies, cash controller
•  Implemented and maintained display of Starbucks Siren’s Eye standards (plan-o-gram) for seasonal and other promotional campaigns
•   Reviewed CD’s, recruited, scheduled, and negotiated with musicians and agents on bookings for weekly entertainment program
Created positive relationships with musicians while maintaining the standards of Starbucks


Skills / Community Service

Microsoft Office, PowerPoint, ESP, e-time, MAS 90, Lotus, Apple/Mac programs, Basic HTML5, CSS, Prezi, Jing, Google fonts, Google glass
Social Media knowledge: Facebook, Instagram, LinkedIn, Diigo, Twitter, Delicious, WordPress, Pinterest,Vimeo
HIM (EHR) Database research and implementation
AIDS Community Resources and Center for Financial Training
AIDS Bowl-a-thon/ AIDS Walk/Run/Butterfly Run/Rescue Mission meal service
Event Coordination of community events: Taste of Syracuse/ Tap New York, Tap into the MOST/Brew at the Zoo
Serve-safe food and alcohol certifications


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